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Your Wills - No Standing

This Project Is
Your Wills

Your Wills is an Australian company that offers people to create a legally recognised Will online from the comfort of their own home.
They wanted to create a web chatbot that answered customer inquiries instantly and aggregated any urgent queries with the Your Wills team.

Project Your Wills


  • Lack of time and resources with the Your Wills team to answer incoming enquiries.
  • Providing fast customer service and escalating urgent queries with the Your Wills team.
  • Providing accurate answers while maintaining the privacy of customers.
  • Handling sensitive information while creating a pleasant customer experience.

Services Offered:
Live web chat setup and maintenance.

Overall Results

All communications
responded to daily


Privacy of customers was maintained, and any urgent
issues escalated with the internal team immediately.


Chatbot developed
to streamline coms


Customer Suppoer