Your Wills
Your Wills is an Australian company that offers people to create a legally recognised Will online from the comfort of their own home.
They wanted to create a web chatbot that answered customer inquiries instantly and aggregated any urgent queries with the Your Wills team.
Category:
CRM
The Challenge
- Lack of time and resources with the Your Wills team to answer incoming enquiries.
- Providing fast customer service and escalating urgent queries with the Your Wills team.
- Providing accurate answers while maintaining the privacy of customers.
- Handling sensitive information while creating a pleasant customer experience.
Solution
Live web chat setup and maintenance.
The Result
100%
All communications responded to daily
100%
Privacy of customers was maintained, and any urgent issues escalated with the internal team immediately.
100%
Chatbot developed to streamline coms
24/7
