Notice: Function add_theme_support( 'html5' ) was called incorrectly. You need to pass an array of types. Please see Debugging in WordPress for more information. (This message was added in version 3.6.1.) in /home/607781.cloudwaysapps.com/mqvwmetpdm/public_html/wp-includes/functions.php on line 5831
Your Wills - No Standing

This Project Is
Your Wills

Your Wills is an Australian company that offers people to create a legally recognised Will online from the comfort of their own home.
They wanted to create a web chatbot that answered customer inquiries instantly and aggregated any urgent queries with the Your Wills team.

Project Your Wills

Solution

  • Lack of time and resources with the Your Wills team to answer incoming enquiries.
  • Providing fast customer service and escalating urgent queries with the Your Wills team.
  • Providing accurate answers while maintaining the privacy of customers.
  • Handling sensitive information while creating a pleasant customer experience.

Services Offered:
Live web chat setup and maintenance.

Overall Results

All communications
responded to daily

100%

Privacy of customers was maintained, and any urgent
issues escalated with the internal team immediately.

100%

Chatbot developed
to streamline coms

100%

Customer Suppoer

24/7