Harvey Norman

Harvey Norman Clearance stores in Western Australia were looking for a solution to drive their online customers in store, while still offering the convenience of a website/catalog experience to their Facebook and Instagram followers.
Category:
CRM

The Challenge

– Lack of website with no access for online customers to view available products
– Direct customers to the store closest to them, while ensuring each store achieves an increase in traffic.
– Insufficient time to answer customer enquiries due to volume of incoming enquiries per day
– Providing fast customer service and ensuring no customer enquiries are missed.
– COVID 19 restrictions resulted in difficulties with pick up and deliveries

Solution

Community Management

Overall Results

Filtered enquiries through stores

4

Increase in sales and customer satisfaction

100%

Chatbot developed to streamline coms

100%

Community Management

100%

12 Month Social Results

Total comments

2K

FB average engagement

0.38%

Total Posts

156

Total shares

315
Prev project Next project
Scroll up Drag View

Web 3.0 marketing

Visit Web 3.0 Website

Branding & Creative

Visit Arthaos Website