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Harvey Norman Clearance Stores - No Standing

This Project Is
Harvey Norman

Harvey Norman Clearance stores in Western Australia were looking for a solution to drive their online customers in store, while still offering the convenience of a website/catalog experience to their Facebook and Instagram followers.

Project Harvey Norman

SOLUTION

  • Lack of website with no access for online customers to view available products
  • Direct customers to the store closest to them, while ensuring each store achieves an increase in traffic.
  • Insufficient time to answer customer enquiries due to volume of incoming enquiries per day
  • Providing fast customer service and ensuring no customer enquiries are missed.
  • COVID 19 restrictions resulted in difficulties with pick up and deliveries

Services Offered
Community Management

Overall Results

Filtered enquiries
through stores

4

Increase in sales and
customer satisfaction

100%

Chatbot developed
to streamline coms

100%

Community Management

100%

12 Month Social Results

Total comments

2K

FB average engagement

0.38%

Total Posts

156

Total shares

315