The Challenge
– Lack of website with no access for online customers to view available products
– Direct customers to the store closest to them, while ensuring each store achieves an increase in traffic.
– Insufficient time to answer customer enquiries due to volume of incoming enquiries per day
– Providing fast customer service and ensuring no customer enquiries are missed.
– COVID 19 restrictions resulted in difficulties with pick up and deliveries
Solution
Community Management
Overall Results
Filtered enquiries through stores
4
Increase in sales and customer satisfaction
100%
Chatbot developed to streamline coms
100%
Community Management
100%
12 Month Social Results
Total comments
2K
FB average engagement
0.38%
Total Posts
156
Total shares
315