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Harvey Norman Clearance Stores - No Standing

This Project Is
Harvey Norman

Harvey Norman Clearance stores in Western Australia were looking for a solution to drive their online customers in store, while still offering the convenience of a website/catalog experience to their Facebook and Instagram followers.

Project Harvey Norman


  • Lack of website with no access for online customers to view available products
  • Direct customers to the store closest to them, while ensuring each store achieves an increase in traffic.
  • Insufficient time to answer customer enquiries due to volume of incoming enquiries per day
  • Providing fast customer service and ensuring no customer enquiries are missed.
  • COVID 19 restrictions resulted in difficulties with pick up and deliveries

Services Offered
Community Management

Overall Results

Filtered enquiries
through stores


Increase in sales and
customer satisfaction


Chatbot developed
to streamline coms


Community Management


12 Month Social Results

Total comments


FB average engagement


Total Posts


Total shares