This Project Is
FOMO Festival 2020
The FOMO Festival team required assistance managing their online community, and wanted to ensure that their customers felt valued by providing them with exceptional customer service.
Due to the size of their team, FOMO were unable to respond to the volume of customer enquiries via their social channels in a timely manner, often missing many. This resulted in an increase in negative reviews and customer complaints leading up to the show.
Community Management, Live Chat and Email Support.