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FOMO Festival 2020 - No Standing

This Project Is
FOMO Festival 2020

The FOMO Festival team required assistance managing their online community, and wanted to ensure that their customers felt valued by providing them with exceptional customer service.

Project FOMO Festival 2020


Due to the size of their team, FOMO were unable to respond to the volume of customer enquiries via their social channels in a timely manner, often missing many. This resulted in an increase in negative reviews and customer complaints leading up to the show.

Services Offered
Community Management, Live Chat and Email Support.

Overall Results

All communications
responded to daily


Scalpers and security
issues flagged and managed


Chatbot developed
to streamline coms


Coordination between ticketing companies for refunds,
reissues and other ticket related enquiries


Daily Results

Emails received and
responded to daily


Ongoing DMs received
on IG daily


New and ongoing FB
conversations started


Increase in
customer satisfaction